Learning Technologies Integration

List Of Services

Application Support
- Microsoft Office
- Resource25
- Omni-Lock Facility Manager
A/V System Design and Integration
Calendaring
Classroom Computing Support
- Support classroom computers, monitors and other peripheral computing devices used by departmental faculty, teaching assistants and event users.
Content Management System (CMS)
Computer accounts
- Requesting
- Account request form
- Creating of user accounts
Database Development and Maintenance
Desktop computer hardware support
Digital Recording
- Automated Digital Audio Recording
- Automated Digital Video Recording
- Automated Digital Screencast Recording
- Automated Podcast Recording
Downtime reports
Email - Outlook software installation support
Equipment - purchasing
Forums
Help
Imaging (Workstations, Classroom Computers, Assistance for STF Mobile/Laptops)
Information Technology Use Policy – Staff, Faculty, Other Authorized Users
Mailing Lists
Mobile computing – Departmental Support, Consulting
Network
- Device Information
- Status
- Subnet Information
- Support of Connectivity to Campus Computing Resources
Network Installations
News (News from CSSITG staff, via Forums)
Passwords
- Changing your
- Requirements
Peripheral replacement
Personal Digital Assistant (PDA)
Printing
Podcasting
Policies
Project Management and Project Support
Programming
- Automated Digital Recording Systems
- Crestron Advanced Control and Automation Systems
- Database Applications
- Software Applications

Applications

Proxy Service
Quota, Disk & Internet
Research and Development
- Development and maintenance of web based tools
- Development and maintenance of MS Access based tools
- Developing and implementing office automation systems
- Hardware Research and testing
Security
- Patching
Service Desk
Software
- Evaluating of 3rd party software install requests
- Software installation
Strategic Plan
Streaming
- Automated Digital Recordings of Lectures
System Administration
- Windows Workstations
- Windows Servers
- Linux Servers
- SQL Infrastructure
- Backup and Data Archival
System Security
Troubleshooting
- Escalation plan
- 2nd line-troubleshooting
Video Conferencing
Viruses - Anti-Virus Software
VPN - Virtual Private Networks
Web Based Departmental Tool Support
- Request Tracker
- RoomView
- Forums
- Calendar
- Image Gallery
- Content Management System
- Project Management
Web Site Development (non-CMS created pages)
Web Publishing (non-CMS created pages)
Wireless Network Support