EMC: Abstract: Telephone Skills: Courtesy on the Line

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Telephone Skills: Courtesy on the Line

• 1985 ----- color ----- 14 min ----- 16mm
• The telephone is a vital part of today's business environment and it must be used properly for maximum benefit. Demonstrates how improper use of the telephone can hurt business. Suggests techniques for developing improved telephone skills. With employee awareness of correct telephone techniques and a fostering of positive attitudes toward its use, the telephone can prove to be a great friend to business, contributing to its success.
• Topics: (Business Administration, Industry, Management)

		Educational Media Collection risimiki@u.washington.edu Modified: January 11, 2007