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Awkward Customers
- 1978 ----- color ----- 25 min ----- 16mm
- It is the awkward customers who really test the quality of sales and service staff, so there is a double value in studying them: first, to learn how to cope with them when you meet them and second, because they bring home with special force and clarity the lessons that apply to serving all customers. John Cleese and Angharad Rees play the sales representatives who demonstrate the most common errors in handling awkward customers, and also show the right way to serve them.
- Topics: (Business Administration, Management, Personnel Management)
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